1. Service Refunds
Due to the nature of spa services, we generally do not offer refunds once a service has been provided. However, refunds may be issued in the following cases:
- A booking error on our part.
- A valid cancellation request made within 24 hours before the appointment.
2. Product Refunds
If you purchase any skincare or wellness products from Kattiastore, you may request a refund within 7 days if:
- The product is unused and in its original packaging.
- You provide proof of purchase.
3. How to Request a Refund
To request a refund, contact our customer support team at [your email] with your order details.
4. Processing Time
Approved refunds will be processed within 7–10 business days to the original payment method.